ITIL Foundation Certification

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ITIL Foundation course is a 1/2-day workshop covering the basic understanding of the Life Cycle and packed with stimulating discussions, lots of practical examples, and a real-life case study woven through the course to illustrate the concepts taught. Participants are expected to equip themselves with knowledge in Service Management’ lifecycle, generic concepts, principles and model, functions, technology and architecture, and develop competence related to this certification.

Eligiblity

The ITIL Foundation level qualification doesn’t necessitate any pre-requisite and generally offered to anyone with a keen interest in Service management. The academic qualification will stipulate a bachelor degree.
If one needs to progress further after clearing Foundation, it is strongly recommended that suitable guidance may be sought from experts/consultants

Course Features

  • Lectures 9
  • Quizzes 0
  • Duration 50 hours
  • Skill level All levels
  • Language English
  • Students 0
  • Assessments Self
  • 0/9

    • Lecture1.1
      Introduction
    • Lecture1.2
      Service Management as a Practice and Service Lifecycle
    • Lecture1.3
      Generic Concepts and Definitions covering Service Strategy, Service Design and Service Transition
    • Lecture1.4
      Key Principles and Models covering Service Strategy, Service Design and Service Transition
    • Lecture1.5
      Processes covering Service Strategy, Service Design and Service Transition
    • Lecture1.6
      Generic Concepts and Definitions covering Service Operation and Continual Service Improvement.
    • Lecture1.7
      Key Principles and Models covering Service Operation and Continual Service Improvement
    • Lecture1.8
      Processes covering Service Operation and Continual Service Improvement.
    • Lecture1.9
      Functions Roles, Technology and Architecture

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